“‘It’s my pleasure’ isn’t just something we say; it’s what we do.” Becoming a member of the Chick-fil-A team is a rigorous process. Senior Executive, Dee Ann Turner shares three things the fast food restaurant chain is looking for: character, competency and chemistry. On this edition of the podcast, Dee Ann shares how to find each of these qualities in employees, what it takes to provide “second mile service” and how companies can build an awesome culture within their own organizations.